To place an order, simply browse our collections, select your preferred size and colour, and add the item to your cart. Once ready, proceed to checkout and follow the prompts to complete your purchase.

Once your order has been successfully placed, you will receive a confirmation email to the email address provided at checkout.

If you do not receive this email within a few minutes, please check your spam or junk folder. For further assistance, feel free to contact us at:
support@prakaashofficial.com.au

If you need to update your shipping address, please contact us as soon as possible at: support@prakaashofficial.com.au

While we will do our best to accommodate changes, we cannot guarantee updates once an order has been processed or dispatched.

Billing address updates may be possible if your order has not yet been processed.
Please contact us promptly at support@prakaash.com, and we will advise if changes can be made.

Yes, we offer international shipping to selected destinations.

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery timeframes vary depending on your location and selected shipping method.

Australia:
Standard shipping: 2–8 business days
Express shipping: 1–3 business days (metro areas)

International:
Standard international shipping: approximately 6–27 business days

Please note that delivery times are estimates provided by Australia Post and may vary during peak periods or customs processing.

We accept returns in accordance with our Returns Policy. Items must be unworn, unwashed, and in their original condition with tags attached.

We recommend referring to the size guide available on each product page to find your best fit. Our garments are designed to fit true to size unless otherwise stated in the product description.

If you are between sizes or would like personalised guidance, please contact us via email or the chat feature located in the bottom right corner of the site.

We are committed to thoughtful design and responsible production. Where applicable, information regarding materials, fabrication, and care is provided within individual product descriptions.

For further enquiries, please contact us via email or the chat feature located in the bottom corner of the site.

We are currently working on digital gift cards and look forward to offering them soon.

Please check back or subscribe to our newsletter for updates.